At Vantis Vitality, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase our products.

Information We Collect

We may collect personal information including:

Your name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment providers)
Order history
IP address
Browser and device information
Information submitted through contact forms or newsletter subscriptions

You are not required to provide personal information; however, it may prevent us from supplying products or responding to enquiries.

How We Collect Information

We collect information when you:

Purchase products through our website
Create an account
Subscribe to our newsletter
Complete a contact form
Communicate with us by email or phone
Browse our website using cookies and analytics technologies

How We Use Your Information

Your information may be used to:

Process and fulfil orders
Deliver products
Respond to enquiries
Provide customer support
Improve our website and services
Send order confirmations and shipping updates
Send promotional emails (only where you have opted in)
Meet our legal obligations

Payment Information

Payments are processed securely by trusted third-party payment providers.

Vantis Vitality does not store your full credit card or debit card details on our servers.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Analyse website traffic
Improve website functionality
Deliver relevant advertising

You may disable cookies through your browser settings; however, some website features may not function correctly.

Google Analytics & Marketing

We may use services such as:

Google Analytics
Google Ads
Meta (Facebook & Instagram) Pixel

These services collect anonymous information to help us understand website performance and improve our marketing.

You can control advertising preferences through your Google and Meta account settings.

Email Marketing

If you subscribe to our newsletter, we may send you:

Product updates
Promotions
Health and wellness content
Special offers

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Third-Party Services

We may share necessary information with trusted third parties including:

Payment providers
Shipping and courier companies
Email marketing providers
Website hosting providers
Analytics providers

These businesses only receive information necessary to perform their services.

Data Security

We take reasonable steps to protect your personal information from:

Unauthorised access
Misuse
Loss
Modification
Disclosure

While we implement appropriate security measures, no online transmission or storage method can be guaranteed to be completely secure.

Access to Your Information

You may request access to the personal information we hold about you or request corrections if it is inaccurate.

To make a request, please contact us using the details below.

Retention of Information

We retain personal information only for as long as necessary to:

Provide our services
Meet legal and taxation obligations
Resolve disputes
Enforce our agreements

Children’s Privacy

Our website is not intended for children under the age of 18 without parental or guardian supervision.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Vantis Vitality