Returns Policy

At Vantis Vitality, we take pride in providing premium-quality health and wellness products. If you’re not completely satisfied with your purchase, we’re here to help.

Change of Mind Returns

Due to the nature of our products, we are unable to accept returns or exchanges for change of mind if the product has been opened, used or the safety seal has been broken.

If you change your mind and your order is unused, unopened and in its original condition, you may request a return within 30 days of receiving your order.

Customers are responsible for the cost of return shipping unless the item is faulty or supplied incorrectly.

Faulty or Damaged Products

If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery.

Where appropriate, we will arrange one of the following:

• Replacement product
• Refund
• Store credit

Please include your order number together with photographs of the product and packaging to help us assess your claim.

Incorrect Orders

If we have sent you the incorrect product, please contact us as soon as possible. We will arrange for the correct item to be sent and provide instructions for returning the incorrect product where required.

Return Conditions

To be eligible for a return:

• The product must be unopened and unused.
• The original packaging must be intact.
• Proof of purchase is required.
• The return request must be made within 30 days of receiving your order.

For health and safety reasons, we cannot accept returns of opened supplements unless they are faulty or required under Australian Consumer Law.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are generally non-refundable unless the return is due to our error or the product is faulty.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Returns Policy excludes or limits your rights under Australian Consumer Law.

How to Request a Return

To request a return, please contact our customer support team with:

• Your full name
• Order number
• Contact details
• Reason for the return
• Photos (if the item is damaged or faulty)

We’ll provide instructions on the next steps and, where applicable, a return address.

 

Vantis Vitality